Frequently Asked Questions (FAQ)

What payment methods do you offer? We use Shopify Payments and PayPal payment gateways, ensuring that our customers' data is always secure.

When will I receive my order? Once you place your order, it is processed the same day if it's a business day. The carrier picks it up the next day, and delivery to your address takes 24/48 hours on business days for mainland destinations, 2 to 3 days for the Balearic Islands, and 3 to 4 days for the rest of Europe.

I have a problem with my order, how can I contact you? If you encounter an issue with your order or have any questions, you can use our available chat service, call us at +34616697583, or simply send us an email at info@restauracionesvintage.net. We will respond as soon as possible to resolve the issue.

I bought a cane webbing repair kit for chairs, is it necessary to moisten it? For assembling cane webbing kits, it's absolutely necessary to soak them in water for at least 3 hours to make the fibers more flexible, which facilitates assembly without breaking. This should be done with both the cane webbing section and the spline.

What type of cane webbing can I use for chairs? The suitable cane webbing for chairs is premium quality A. Other types of lower-quality cane webbing should only be used for decoration, as they won't support weight and will break quickly. The cane webbing in our chair kits meets the necessary requirements for this purpose. This rattan webbing can also be used for decoration, but not the other way around.

Is the paper rush cord for chairs durable enough? Yes, it's actually more durable than natural rush or cattail, as it supports 80 kg/cm². This product is specifically designed for this type of use.

Can the paper rush cord for chairs be moistened? Absolutely, as it is a product designed for this purpose, it contains a waterproof compound that makes it resistant to water, dyes, and varnishes, so these can also be applied.