Refund Policy
Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products are exempt from return. Perishable goods, such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary, hazardous materials, or flammable liquids or gases.
Additional items that cannot be returned:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. Often there is some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@restauracionesvintage.net.
Sale items (if applicable) Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@restauracionesvintage.net and send your item to: Avda Europa 101D, 1B, MONTEQUINTO, SE, 41089, España.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or if the person who gave the gift had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping To return your product, you should mail it to: Avda Europa 101D, 1B, MONTEQUINTO, SE, 41089, España.
The cost of shipping for returning your item is your responsibility. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.