Shipping Policies

When will my order be processed?

All orders are handled and shipped from our warehouse in Seville (Spain). Please allow additional time for your order to be processed during holidays and sale seasons. We process orders from Monday to Friday. Orders will be processed within 1 to 2 business days from the order date and shipped the day after processing. Please note that we do not ship on weekends.

How long will it take to receive my order?

Once your order is placed, please allow 1 to 2 business days to process it. After that, delivery will take between 1 to 2 business days for Peninsula and Balearic Islands, and between 3 to 5 business days for orders to the rest of Europe (depending on location).

Will I be charged taxes and customs duties?

The prices displayed on our site are tax-free in Euros, meaning that shipments to non-EU countries or islands with different regulations may require you to pay duties and taxes upon receipt of your order. Import taxes, duties, and related customs fees may be charged once your order reaches its final destination, determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country’s customs department. For further details on charges, please contact your local customs office.